Reliable customer support and business processes — handled for you
We provide outsourced customer support and business process management services that help international companies operate smoothly, serve customers better, and stay focused on their core business.
Your operational support partner
We work with international companies that need dependable, scalable customer support and well-structured business processes.
Our team handles day-to-day customer interactions, back-office operations, and process optimization so your internal teams can focus on growth, strategy, and product development.
Our team handles day-to-day customer interactions, back-office operations, and process optimization so your internal teams can focus on growth, strategy, and product development.
What we do
- Customer Support OutsourcingMultilingual call center services and online customer assistance across voice, chat, and email.
- Business Process ManagementManagement and optimization of back-office and operational processes.
- Process AutomationAutomation of repetitive tasks to reduce manual work and operational costs.
- Consulting & OptimizationAnalysis and improvement of support and operational performance.
Support that fits your business
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We analyze your workflows and customer expectations - We design a tailored support model
- We launch, monitor, and refine operations
- We continuously improve performance
How we think about our work
We believe great support should feel seamless — for both customers and internal teams.
Our focus is on clarity, reliability, and processes that work consistently at scale. We design support operations that reduce friction, improve response quality, and adapt as your business grows.
Our focus is on clarity, reliability, and processes that work consistently at scale. We design support operations that reduce friction, improve response quality, and adapt as your business grows.
Our Case Studies
- E-commerce Customer Support• Response time reduced by 35%
• Customer satisfaction increased by 22% - Financial Services Automation• Manual workload reduced by 40%
• Operational errors reduced by 30% - Telecom Process Optimization• Issue resolution time reduced by 28%
• Service consistency improved by 25%
Why clients choose us
- Experienced international support teams
- Scalable and reliable operations
- Transparent reporting and KPIs
- Consistent service quality
- Long-term partnership mindset
Contact us:
Phone: +44 5673 456190
Email: director@one-point-one-solutions-uk.com
C/O Kingsley Maybrook Unitec House 2, Albert Place, London
United Kingdom
Email: director@one-point-one-solutions-uk.com
C/O Kingsley Maybrook Unitec House 2, Albert Place, London
United Kingdom
